Shipping Policy

Order Processing

Orders are normally processed within 1‑3 business days after payment confirmation, excluding weekends and public holidays. We do not ship on weekends or holidays. Order processing time does not include shipping transit time.

Shipping Methods & Transit Time

• Standard Shipping: 7‑15 business days
• Expedited Shipping: 3‑7 business days All delivery times are estimated and not guaranteed, delays may occur due to carrier issues, customs clearance or unexpected events.

Shipping Fees

• Orders over [$XXX]: Free Standard Shipping
• Orders under [$XXX]: Flat rate [$XX] standard shipping fee
• Expedited shipping fee: [$XX], calculated at checkout.

International Shipping & Customs

For international orders, customers are responsible for any import duties, taxes or customs clearance fees imposed by your local government. These charges are not covered by our shipping cost.

Shipping Loss & Damaged In Transit

Please inspect your package upon receipt. If items arrive broken, damaged or missing, please email support@yourbrand.com within 48 hours after delivery, attach photos of package, shipping label and defective goods. We will arrange replacement or partial refund after verification.

Return & Refund Policy

Return Eligibility Window

You may request a return within 30 calendar days from delivery date of your order. All returned goods must be unused, unwashed, with original tags and original packaging intact. Items with obvious wear, stains or damaged packaging will not be accepted for return.

Non‑Returnable Items

• Final‑sale / clearance items
• Personalized / custom‑made products
• Gift cards, digital downloadable products
• Hygiene‑related goods (intimate apparel, masks etc.) for health reasons

How to Start a Return

1. Send email to support@yourbrand.com with your order number, item SKU, return reason
2. Wait for our return approval reply (usually within 2‑3 business days)
3. After approval, ship the item back to our designated return address.

Do NOT send back items without prior approval. Unauthorized returns will not be processed.

Return Shipping Cost

• Customer’s responsibility for return shipping cost, unless the item is defective, wrong item sent by us.
• For our‑side errors (defective / wrong goods), we provide pre‑paid return label and cover return freight.
• Original outbound shipping fees are non‑refundable.

Refund Processing

Once we receive and inspect your returned goods, we will process your refund within 5‑7 business days to your original payment account. Please note banks / payment providers may need extra 3‑10 business days to post funds to your account.

Exchange Service

Exchanges are subject to inventory availability. If you need exchange, please note your desired size/color in your return request email.

Contact Us

If you have any questions about shipping or returns, please reach us at: Email: rslckj@outlook.com